Customer Service

A company's success is determined by the extent to which it satisfies its customers, and this no longer depends solely on the quality of its products, but also on the range of services it provides and how beneficial they are. In this way, the company ceases merely to be a manufacturer, but additionally becomes a partner and adviser for its customers. This was something that KEIM recognised from very early on. Skilled advice, a thorough understanding of mineral protection of structures and flexible technical service staff with extensive practical experience are just three factors which contribute to ensuring that KEIM's customers are able to complete the tasks set by their clients in an utterly professional manner.

KEIM's service package, which is widely used by architects and planners, principals, tradesmen and restorers, includes the following components:

Analysis of structure / Consultancy
• investigation of substrates;
• diagnosis of the actual state of render and masonry
• specialist diagnosis of concrete structures
• specialist service for external wall insulation systems
• on-site inspection, advice and briefings by our experts
• building physics calculations, laboratory analyses, expert reports
• plans of action

Colour design 
• on-site colour consultancy
• computer-aided colour design (proposals on the basis of your photos or plans)
• colour sampling from the structure
• colour swatches (In addition to an extensive selection of standard colour shades in accordance with our color maps we also produce templates out of  the KEIM-standard programm for each of our customers desired shades.)

Bill of quantities 
• bills of quantities for individual structures 

Product/system information 
• technical data sheets with detailed instructions for application
• KEIM architect's folder with comprehensive details of products and systems
• valuable technical information for the user with our regularly published structural protection reports
• references

Sales promotion/marketing for KEIM customers  
• support for our customers with promotional material such as flyers, posters, folders and other communications materials at cost price

Further training/seminars 
• comprehensive range of seminars on all matters relating to structural protection, artistic and business topics for planners, architects and users
• training centre with ultramodern multimedia facilities
• highly skilled, competent team of trainers